1. Who this covers
This policy explains how WD Lab Report (“we”) supports labs that use WD Lab Report. It covers help with the Software and with buying or renewing a licence. It does not replace the Terms & Conditions or the Refund Policy.
2. How to contact us
Write or call us using the details published on this website:
- Phone: +91 7903554767
- E-mail: hello@webforest.digital
- The contact form on https://wdlabreport.com/
Please include your lab name, the plan you bought, and a short description of the problem. Screenshots help us answer faster.
3. When we are available
Support is available Mon–Fri 9:30 AM–7:00 PM, Sat 9:30 AM–5:00 PM. Messages sent outside those hours are answered when we are next available. We aim to reply the same day. A reply is not a promise that every issue will be fixed in that time.
4. What we help with
- Installing the Software on a computer that meets the published requirements.
- Activating or moving a licence key, after we confirm the licence belongs to your lab.
- Questions about booking, result entry, report printing, accounts and the built-in backup.
- Updates that are included with your current plan.
- A remote session, if you ask for one and stay present while we look at the problem.
5. What is not included
Unless we agree a separate paid job in writing, support does not include:
- Visits to your lab.
- Repair of your computer, printer, network, power supply or operating system.
- Problems caused by viruses, unauthorised software, or changes you made outside the Software.
- Custom report design, analyser interfacing or moving old data.
- Checking whether a clinical result is correct. That remains the job of qualified staff in your lab.
6. While your plan is active
Help with the Software is for the validity period of the plan you have paid for. When that period ends, the licence does not continue on its own. Ask us before you pay if you want to know what the next plan includes.
7. Remote help and your data
WD Lab Report stores patient and billing records on your computer. We cannot see that database unless you share a backup or allow a remote session. We look only at what is needed to fix the issue. If you send us a file, we delete it after the job is done. You should take a backup before a remote session.
8. If we cannot fix it
If a fault meets the conditions in our Refund Policy, we follow that policy. A support request by itself is not a refund.
9. Contact
WD Lab Report
Azad Nagar, Ward 20, Near Azad Academy, Araria, Bihar, 854311, India
E-mail: hello@webforest.digital · Phone: +91 7903554767