1. Before you buy
Confirm the plan duration and what is included before you pay. Our refund window after purchase is short, so ask us any question on WhatsApp first.
2. When refunds are given
We will refund the licence fee in full if, within 7 days of purchase:
- The Software fails to install or run on a computer that meets the published system requirements, and our support team is unable to resolve the issue within 3 working days of you reporting it; or
- A documented, reproducible defect prevents a core function (booking, result entry, report printing or backup) from working and we cannot fix it within 7 working days; or
- You were charged twice or charged an incorrect amount.
Refunds are made to the original payment method. GST already remitted will be refunded as permitted by law.
3. When refunds are not given
- Change of mind, or the lab closing / changing business, after 7 days from purchase.
- Change of mind where the Software installs and the advertised functions work.
- Issues caused by hardware failure, viruses, operating-system problems, network / LAN issues or third-party software.
- Failure to take backups resulting in data loss.
- Licence keys that have been shared, resold or used in breach of the Terms.
- Features that were never advertised as part of the Software.
4. Upgrades & add-ons
Plan upgrades (for example Starter → Professional) are charged at the difference in price and are non-refundable once the higher-plan key is issued, except under Section 2. Downgrades are not available.
5. Services & custom work
Paid services such as custom report design, analyser interfacing, on-site installation or data migration beyond the free scope are quoted separately. Advance payments for such services are refundable only if work has not started. Once delivered and accepted, services are non-refundable.
6. How to request a refund
- E-mail hello@webforest.digital from the address used at purchase, with subject “Refund request”, your invoice number and a description of the problem (screenshots help).
- Allow our support team to attempt a fix – most issues are resolved on a short remote session.
- If eligible, we confirm the refund in writing and de-activate the licence key.
7. Processing time
Approved refunds are initiated within 5 working days. Depending on your bank or payment provider, the amount may take 5 – 10 working days to appear in your account.
8. Contact
WD Lab Report
Azad Nagar, Ward 20, Near Azad Academy, Araria, Bihar, 854311, India
E-mail: hello@webforest.digital · Phone: +91 7903554767