1. About this policy
WD Lab Report (“WDLR”, “we” or “us”) develops and supplies WD Lab Report, also referred to as WDLR, a Windows application for pathology laboratory reporting and billing. We also operate https://wdlabreport.com/. The parent company is Webforest Digital, and its website is https://webforest.digital/.
This policy covers WD Lab Report, including copies distributed through our website and through the Microsoft Store, together with licence activation and customer support.
There is an important distinction between information your laboratory stores inside the application and information you provide to us:
- Laboratory records. WD Lab Report processes these on your computer to provide its reporting and billing features. We do not receive these records through normal use of the application.
- Information we receive. This includes website enquiries, purchase details, licence activation information and information you choose to share when requesting support.
2. Patient and laboratory records
WD Lab Report allows your laboratory to enter and manage information such as:
- Patient names, ages, contact details and other information entered by your staff.
- Test requests, results, reference ranges and laboratory reports.
- Referring doctors, agents and related laboratory records.
- Bills, payments and accounts.
- Laboratory branding, report settings and signatures you add.
- Backups and exported files you create.
The application accesses and processes these records to perform the functions you request, such as preparing a report, finding a patient record or producing a bill.
These records are stored locally on the computer where you use the application. WD Lab Report does not automatically upload patient records, test results, reports or billing databases to our servers.
You control the reports, backups and exports you create. If you save or share them through another application, a network folder, cloud storage, email or a messaging service, that destination’s privacy and security practices also apply.
If you use the application’s WhatsApp option, a report PDF, a ready notice or a receipt is sent from the WhatsApp account linked on that computer. We do not receive that chat or the patient record as part of the send.
3. Your laboratory’s responsibilities
Your laboratory decides which patient information is entered, who can access it and how reports are used or shared.
Please obtain any necessary permissions or other lawful basis for handling patient information, restrict access to authorised staff and follow the recordkeeping requirements that apply to your laboratory.
We recommend protecting your Windows account, securing your computer, keeping reliable backups and checking the recipient before sharing a report.
Requests concerning patient records should normally be directed to the laboratory that holds those records. We cannot retrieve, correct or delete records stored only on your computer.
4. Licence activation and internet connections
WD Lab Report supports offline laboratory reporting and billing. Some services, such as online licence activation, update checks or access to our website, require an internet connection.
A licence is issued for one computer and for a stated validity period. The periods offered on our website are 1 month, 6 months and 1 year. The price, what is included and the validity are confirmed before you pay.
For licence activation, the application sends your licence key, laboratory name and a hardware identifier used to associate the licence with your computer. We use this information to validate the licence, manage its activation and provide licence support.
Patient records and test results are not part of the licence activation information.
When the application checks for updates, it sends the installed software version to our server so that we can identify an available release.
Connections to our website or servers may also generate standard technical logs, including an IP address, request time and connection details. These logs help us maintain the service, investigate failures and protect against misuse.
5. Microsoft Store distribution
This policy applies to WD Lab Report whether you obtain it from our website or through the Microsoft Store.
Microsoft operates the Store and may process information associated with your Microsoft account, downloads, installation, updates and Store usage under its own privacy statement: https://privacy.microsoft.com/privacystatement.
Distribution through the Microsoft Store does not give us access to your Microsoft account or to the patient database stored on your computer.
Downloading the application does not activate it. Licensed use requires a licence key issued by us. There is no purchase inside the application, and the Microsoft Store does not process that licence payment.
Where you buy a licence through our website or sales channels, we and the payment provider used at checkout handle that transaction. You can pay by the methods we offer at the time, such as UPI, card or NEFT. We issue a GST invoice. We do not store your full payment card number or UPI PIN.
6. Information collected through our website
We collect information you choose to provide when you request a callback, contact us, subscribe to updates or make a purchase.
Depending on the form or service, this may include:
- Your name and laboratory or organisation name.
- Mobile or WhatsApp number and email address.
- City and information about your laboratory’s requirements.
- Approximate patient volume and the software you currently use.
- Your enquiry, message and any attachments you submit.
- Billing name, address, GSTIN where provided, order details and payment reference.
Payments are handled by the payment provider used at checkout. We do not store your full payment card details or UPI PIN.
Our website and hosting systems also record standard technical information, such as IP address, browser information, requested pages, referring pages and timestamps.
7. How we use information
We use the information we receive to:
- Respond to enquiries and arrange callbacks or demonstrations.
- Supply download links, licences, invoices and setup instructions.
- Validate and manage licence activation.
- Provide support, renewals and account assistance.
- Send service messages about purchases, licences or relevant changes.
- Send product news or promotional messages where you have opted in or where otherwise permitted.
- Maintain our website and services, investigate technical problems and prevent misuse.
- Meet applicable accounting, tax and other legal obligations.
You can ask us to stop promotional calls, WhatsApp messages or emails by contacting hello@webforest.digital. We may still send messages needed to fulfil a purchase or manage an active service.
8. Customer support and remote access
We do not have routine access to your local laboratory database.
If you request technical support, you may choose to share screenshots, diagnostic information or a backup file, or allow a remote support session. These materials may contain patient or business information.
Please use sample records or remove identifying details whenever possible. Do not send a complete patient database unless it is necessary for the issue and you are authorised to share it.
We use information shared for support to investigate and resolve your request. Remote access takes place with your permission. Files supplied for troubleshooting are deleted when they are no longer needed, unless retention is required by law or specifically agreed with you.
We may retain a support ticket and a record of the assistance provided without retaining the underlying patient files.
11. Security
We take reasonable steps to protect the information we receive, including HTTPS for website connections and access controls for our systems.
The security of records stored on your computer also depends on your device settings, staff access, backup arrangements and how exported reports are handled. Exported files and backups should be protected separately.
No storage system or internet connection can be guaranteed completely secure. If you suspect a privacy or security issue involving our services, contact hello@webforest.digital promptly.
12. How long information is kept
Different records are kept for different purposes:
- Website enquiries. Up to 24 months after the last interaction, unless an ongoing request or another lawful reason requires longer retention.
- Licence and activation records. For as long as needed to administer the licence, provide support and address relevant disputes or misuse.
- Purchase and invoice records. For the period required by applicable accounting and tax requirements.
- Newsletter subscriptions. Until you unsubscribe or we discontinue the mailing list.
- Support files. Until the issue is resolved and the files are no longer needed, subject to any agreed or legally required retention.
- Technical logs. For the period needed for security, maintenance and troubleshooting.
Patient and laboratory records stored locally are retained according to your laboratory’s settings and decisions. Uninstalling the application may not remove every database, exported report or backup. Please check your storage locations before disposing of or transferring a computer.
13. Privacy requests and complaints
You may contact us to request access to, correction of or deletion of personal information we hold about you, withdraw consent where processing relies on consent, or raise a privacy complaint.
Email hello@webforest.digital with the subject “WD Lab Report Privacy Request”. Explain your request and provide enough information for us to identify the relevant record. Please avoid including patient data unless necessary.
We may need to verify your identity before acting on a request. We aim to respond within 30 days, subject to applicable requirements and the nature of the request. This includes requests under the laws that apply in India, including the Digital Personal Data Protection Act, 2023.
Some records may need to be retained to meet legal obligations or resolve a dispute. Where we cannot fulfil a request completely, we will explain the reason.
Privacy complaints can be addressed to the Privacy and Grievance Contact, Webforest Digital, using the contact details below.
For patient records held by a laboratory, please contact that laboratory directly.
14. Children’s information
Our website and commercial services are intended for laboratories, businesses and professional users. We do not knowingly seek personal information from children under 18 through our website forms.
A laboratory may use WD Lab Report to maintain records relating to children as part of its professional services. Those records remain under the laboratory’s control, and the laboratory is responsible for the permissions and safeguards applicable to them.
15. Changes to this policy
We may update this policy when our application, services or information-handling practices change.
The latest version will be available on our website, with the revised date shown at the top. Where a material change requires additional notice or consent, we will provide it through an appropriate channel.
16. Contact
For privacy requests, complaints or questions:
Webforest Digital (parent company)
Azad Nagar, Ward 20, Near Azad Academy, Araria, Bihar, 854311, India
Email: hello@webforest.digital
Call and WhatsApp: +91 7903554767
Parent company website: https://webforest.digital/
Product website: https://wdlabreport.com/
For general assistance, see our Customer Support Policy. Licence, purchase and refund conditions are described in the Terms & Conditions and the Refund Policy.