1. Acceptance of terms
These Terms & Conditions (“Terms”) govern your use of the website https://wdlabreport.com/ (the “Website”) and the WD Lab Report software (the “Software”), provided by WD Lab Report (“we”, “us”). By downloading, installing or using the Software, or by using the Website, you agree to these Terms. If you are accepting on behalf of a lab, hospital or company, you confirm you have authority to bind that organisation.
2. Software licence (EULA)
Subject to payment of the applicable fee, we grant you a non-exclusive, non-transferable licence to install and use the Software on one (1) dedicated computer at the licensed location for the validity period of your chosen plan (1 Month, 6 Months or 1 Year):
- 1 Month Plan – one (1) computer for 30 days validity.
- 6 Months Plan – one (1) computer for 180 days validity with updates.
- 1 Year Plan – one (1) computer for 365 days validity with full updates and priority support.
The licence is granted to the legal entity named on the invoice for use in its own business. The Software is licensed, not sold.
3. Using the software
A paid licence is required to use WD Lab Report on your computer for your selected plan validity. Licence details are confirmed with you before payment.
4. Activation & transfer
Licences are activated with a key tied to your computer. You may move a licence to a replacement computer by de-activating it in the Licence menu or by contacting support; we may verify ownership before re-issuing keys. Reasonable transfers due to hardware failure or upgrades are free. Licences may not be resold, rented or shared with another business.
5. Restrictions
You must not: (a) copy, modify, translate or create derivative works of the Software; (b) reverse-engineer, decompile or attempt to extract source code; (c) bypass licensing or security mechanisms; (d) use the Software to provide services to third parties as a bureau, except issuing reports to your own patients and referrers; (e) remove any proprietary notices; or (f) use the Software in violation of applicable law, including medical-record and data-protection rules.
6. Updates & support
Updates and support (phone, WhatsApp, e-mail, remote assistance) are provided as agreed at the time of purchase, during published business hours. Support does not include on-site visits, hardware, network or operating-system issues, or custom development unless separately agreed.
7. Your data & backups
All data entered into the Software remains your property and is stored on your equipment. You are solely responsible for taking regular backups using the built-in backup tool and for keeping backup copies safe. We are not responsible for loss of data due to hardware failure, viruses, deletion, theft, power problems or failure to back up. You are responsible for the accuracy of results, reference ranges, prices and other master data you enter, and for compliance with medical, tax and data-protection laws applicable to your lab.
8. Pricing & payment
Prices on the pricing page include GST. Any other amount is confirmed with you before you pay. A tax invoice is issued for every purchase. Licence keys are delivered after payment is received. Refunds are governed by our Refund Policy. We may change prices for new purchases at any time.
9. Intellectual property
The Software, Website, logos, designs, documentation and all related intellectual property are owned by WD Lab Report and protected by copyright and trademark laws. “WD Lab Report” and “WDLR” are our marks. Nothing in these Terms transfers ownership to you.
10. Disclaimer of warranties
The Software and Website are provided “as is” and “as available”. We warrant that the Software will perform substantially as described for ninety (90) days from purchase; our sole obligation for breach is to correct the defect or refund the fee. To the maximum extent permitted by law we disclaim all other warranties, express or implied, including fitness for a particular purpose. The Software is a record-keeping and reporting tool; clinical interpretation and validation of results remain the responsibility of qualified laboratory personnel.
11. Limitation of liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special or consequential damages, loss of profits, loss of data or business interruption arising from use of or inability to use the Software or Website. Our total aggregate liability for any claim shall not exceed the amount you paid for the licence in the twelve (12) months preceding the claim.
12. Website use
You may browse the Website and download materials for evaluating our products. You must not attempt to gain unauthorised access, scrape content at scale, submit false information through forms, or use the Website unlawfully. Third-party links are provided for convenience; we are not responsible for their content.
13. Termination
Your licence terminates automatically if you materially breach these Terms and do not cure the breach within 15 days of notice. On termination you must stop using the Software; your data remains yours and can be exported before uninstalling. Sections 7, 9, 10, 11 and 14 survive termination.
14. Governing law & disputes
These Terms are governed by the laws of India. Courts at Indore, Madhya Pradesh shall have exclusive jurisdiction, subject to any mandatory consumer-protection rights you may have. We encourage you to contact us first – most concerns are resolved within a day.
15. Contact
WD Lab Report
Azad Nagar, Ward 20, Near Azad Academy, Araria, Bihar, 854311, India
E-mail: hello@webforest.digital · Phone: +91 7903554767